GB/T 41597-2022 Active National standards

GB/T 41597-2022 Quality management—Guidance on service enhancement with support of culture and mechanism

Publish Date: 2022-10-12 Implement Date: 2022-10-12 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 41597-2022

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Standardized management and general provisions

ICS Name: Quality management and quality assurance

Publish Date: 2022-10-12

Implement Date: 2022-10-12

Pages: 14 pages

Scope

This document establishes the principles for supporting the improvement of organizational services from both cultural and institutional perspectives, and provides guidance for the processes of cultural leadership, institutional safeguard, and evaluation, improvement, and optimization.
This document is applicable to service-oriented organizations with the following needs.
a) Seeking to establish a stable capacity for service improvement.
b) Improving and optimizing service delivery capabilities, establishing positive service experiences, and enhancing the satisfaction of service recipients.
c) Evaluating the extent of service improvement.

Development Information

Word Count: 29 Thousand words Pages: 14 pages

Referenced Standards

GB/T 19000-2000 Quality management systems—Fundamentals and vocabulary GB/T 19000-2008 Quality management systems—Fundamentals and vocabulary GB/T 19000-2016 Quality management systems—Fundamentals and vocabulary GB/T 19000.2-1998 Quality management and quality assurance standards—Part 2:Generic guidelines for the application of GB/T 19001、GB/T 19002 and GB/T 19003 GB/T 19000.3-2001 Quality management and quality assurance standards—Part 3:Guidelines for the application of GB/T 19001-1994 to the development, supply, installation and maintenance of computer software GB/T 19000.4-1995 Quality management and quality assurance standards—Part 4:Cuide to dependability programme management

Related Standards

GB/T 13339-1991 Abolished

GB/T 13339-1991 Guide to management of quality related costs

Publish Date: 1991-12-29

GB/T 13340-1991 Abolished

GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products

Publish Date: 1991-12-29

GB/T 13341-1991 Abolished

GB/T 13341-1991 Methods for determination and accounting of quality failure rate

Publish Date: 1991-12-29

GB/T 19004.3-1994 Abolished

GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials

Publish Date: 1994-10-22

GB/T 19004.2-1994 Abolished

GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services

Publish Date: 1994-11-29

GB/T 19000.4-1995 Abolished

GB/T 19000.4-1995 Quality management and quality assurance standards—Part 4:Cuide to dependability programme management

Publish Date: 1995-11-14