GB/T 17000-1997
Replaced
DB44/T 1067-2012
Active
Guangdong ProvinceLocal standards
\nDB44/T 1067-2012 Network Transaction Service Specification General Complaint Handling
DB44/T 1067-2012
Price:
$ 30
Basic Information
Standard Code:
DB44/T 1067-2012
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Other standards related to quality
Publish Date:
2012-09-24
Implement Date:
2012-12-30
Pages:
17 pages
Scope
This standard specifies the terms and definitions for online merchants in handling general complaints, the guiding principles for complaint handling, the basic requirements for complaint handling, the complaint handling procedures, and continuous improvement in complaint handling. This standard does not apply to disputes that require resolution outside of online merchants or employment relationship disputes. This standard applies to all online merchants, including online merchants engaged in e-commerce activities and online service operators.
Development Information
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