T/XMIEA 002-2024 Employment guidance service specification

Scope

Main technical content: (1) Service process standardization: Employment guidance service agencies should establish clear and standardized service processes, including reception and consultation, needs assessment, service provision, and follow-up feedback. The service process should ensure that workers can obtain the necessary employment guidance services in a timely and effective manner. (2) Service quality requirements: Employment guidance service agencies should provide high-quality services, including professional career guidance, targeted employment assistance consultations, and diverse employment-themed activities. The service quality requirements should specify specific standards for each service, such as the qualification requirements for career guidance counselors, the duration and frequency of consultation services, and the scale and effectiveness of event organization. (3) Service evaluation and improvement: Employment guidance service agencies should establish a scientific service evaluation system and regularly evaluate and provide feedback on service quality. The evaluation should include workers' satisfaction and the effectiveness of services. At the same time, the agencies should improve their service methods and approaches based on the evaluation results to continuously enhance service levels. (4) Information security and confidentiality: Employment guidance service agencies should strictly adhere to information security and confidentiality regulations to ensure that workers' personal information is not leaked or misused. The agencies should take necessary technical and management measures to ensure the safe and stable operation of information systems. (5) Staff training and management: Employment guidance service agencies should strengthen staff training and management to improve their professional quality and service capabilities. The training content should include career guidance theory, counseling skills, and event organization. At the

Development Information

Related Standards