T/SCDTA 001-2019 Active Group standards

T/SCDTA 001-2019 Online Travel Platform and Travel Agency Product (Domestic) Refund Service Specification

Publish Date: 2019-06-06 Implement Date: 2019-08-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SCDTA 001-2019

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Entertainment, tourism

Publish Date: 2019-06-06

Implement Date: 2019-08-01

Scope

Main technical content: This standard, from the perspective of tourists and online travel platforms, standardizes the service requirements and management requirements of online travel platforms for the refund and compensation of travel agency products (domestic) they sell. It clearly defines the scope of refund acceptance, refund process, handling time and requirements for travel agency products applicable to this standard, and optimizes the refund service and after-sales service management of online travel platforms. The service requirements in Chapter 5 of this standard are based on the key contact points of tourists' refund experience and refund service to ensure that the service quality meets tourists' expectations. The management requirements in Chapter 6 are the management requirements for online travel platforms to implement refund services, ensuring that they have the ability to meet tourists' refund requirements. Online travel platforms are encouraged to choose appropriate service technologies and methods to meet or exceed the above-mentioned service and management requirements.