T/HNSFTA 001-2023 Active Group standards

T/HNSFTA 001-2023 Sanya's Yacht Tourism Service Standards

Publish Date: 2022-10-30 Implement Date: 2022-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/HNSFTA 001-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Entertainment, tourism

Publish Date: 2022-10-30

Implement Date: 2022-12-01

Scope

Scope: This standard specifies the terms and definitions of yacht tourism services, tourist recruitment services, pre-boarding services, boarding services, marine leisure and entertainment services, post-voyage services, quality improvement, reservation changes, emergency services, and confidentiality services, etc. All legal entities and practitioners engaged in yacht tourism-related business activities within the administrative area of Sanya City shall apply this standard, and other regions may refer to and implement it accordingly. Main technical content: The quality of yacht tourism services refers to the sum of the characteristics and features that can achieve the prescribed effects and meet the needs of customers in yacht tourism service activities, mainly composed of the following four elements: environmental quality, facility quality, product quality, and service level. The quality standard for yacht tourism services is designed in accordance with the principles of full participation, full coverage, and full process. Full participation means that all personnel who come into contact with tourists are included in the service standard according to the requirements of the experience economy; full coverage mainly includes: identification system of key service activities, evaluation of service quality characteristics, responsibilities of service quality providers, definition of factors affecting service quality and control measures; full process includes the entire consumer experience process of tourists from consultation and booking to after-sales feedback. This standard defines relevant yacht tourism service standards throughout the entire process, including tourist recruitment services, pre-boarding services, boarding services, marine leisure and entertainment services, post-voyage services, quality improvement, reservation changes, emergency services, and confidentiality services, etc.