T/CACEM 00015.1-01-2019 The basic requirements for the operation and management of highways

Scope

Scope: This standard specifies the basic requirements for the operation and service process of highway operation service organizations. This standard applies to the operation and management of highway operation service organizations, and can also be used as a basis for self-evaluation, industry evaluation, and third-party evaluation by organizations. Main technical content: 4.1 Leadership, including: the role of senior leaders, organizational governance, social responsibility; 4.2 Strategy, including: strategy formulation, strategy deployment; 4.3 Customers and markets, including: understanding customers and markets, customer relations and customer satisfaction; 4.4 Resources, including: human resources (work organization and management, employee performance management, employee learning and development, employee rights and satisfaction), financial resources, information and knowledge resources, technical resources, infrastructure, and stakeholder relationships; 4.5 Processes, including: process identification and design, process implementation and improvement; 4.6 Measurement, analysis, and improvement, including: measurement analysis and evaluation, improvement and innovation; 4.7 Results, including: highway operation service results, customer and market results, financial results, resource results, process effectiveness results, and leadership results.

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