T/DGASE 005-2024 Elevator maintenance service quality control management guidelines

Scope

Scope: This document stipulates the general requirements for the quality of elevator maintenance and repair services, resource conditions, quality service principles, quality tracking management systems, regular follow-up systems, complaint and handling systems, service quality control measures, management requirements, quality indicators, and evaluation. This document applies to the control and management of elevator maintenance and repair service quality within the scope of the "Special Equipment Catalogue"; Main technical contents: 1. General requirements: Maintenance units shall establish, implement, and continuously maintain a maintenance quality management system to ensure the safety performance and functional use of the elevators they maintain; 2. Resource conditions: Specify requirements for personnel, equipment, facilities, information management, and reserve points; 3. Service principles: Strictly implement the main responsibility for quality and safety of special equipment production units; 4. Quality tracking and follow-up systems: Establish complaint and visit mechanisms and implement regular follow-up systems; 5. Service quality control: Specify requirements for daily maintenance, regular inspections, safety tests, and other work; 6. Quality management requirements: Specify requirements for maintenance contracts, maintenance plans, maintenance processes, emergency rescue, and maintenance archives; 7. Quality indicators and evaluation: Specify requirements for emergency response time and annual failure downtime rate, and conduct evaluations accordingly.

Development Information

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