T/CACEM 00015-2-4-2020 Urban public transportation operation service route management requirements
T/CACEM 00015-2-4-2020 Urban public transportation operation service route management requirements
Basic Information
Scope
Scope: This standard specifies the basic requirements for the management process of operational service routes in urban public transport enterprises. This standard applies to branches (road teams) of urban public transport enterprises that implement operational service route management; Main technical contents: Service requirements, route management, route fare service standards, route service quality control, carriage environment layout, route service on-site information management system configuration, route service personnel management, route operation scheduling plan execution, route service process quality monitoring and measurement, route service facilities management, route service complaint and complaint handling, route service on-site passenger relationship maintenance, route service emergency management, safety and environmental management, service process measurement and monitoring, process improvement and innovation results.