T/SZAS 51-2011 Active Group standards

T/SZAS 51-2011 Quality grading and "Pacesetter" evaluation requirements for express intelligent customer service

Publish Date: 2022-08-01 Implement Date: 2022-08-03 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SZAS 51-2011

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Postal codes and the internal process flow of postal hubs

ICS Name: Postal services

Publish Date: 2022-08-01

Implement Date: 2022-08-03

Scope

Scope: This document specifies the evaluation index system, evaluation methods, and grade division for the quality and enterprise standard level evaluation of express intelligent customer service. This document is applicable to the quality and enterprise standard level evaluation of express intelligent customer service. Relevant institutions can refer to it when conducting quality grading and enterprise standard level assessment, "leader" evaluation, and related certifications. Enterprises can also refer to this document when formulating their own enterprise standards. Main technical content: 2.1 Standardizes relevant terms and definitions; 2.2 Standardizes basic requirements; 2.3 Standardizes the evaluation index system, including index classification and index levels; 2.4 Standardizes evaluation methods; 2.5 Standardizes evaluation results. This includes the sources and basis of the main technical content. For technical indicators, parameters, formulas, performance requirements, test methods, inspection rules, etc., in addition to textual descriptions, supporting materials such as test reports and statistical data should also be provided. If based on industry situations, corresponding industry reports should be provided. If based on research findings, corresponding research reports should be provided, listing the name of the research unit, contact person, contact phone number, and research methods. For revised standards, a comparison of the new and old standards should be provided.