T/SZPMIA 1-2023 City public area service content and quality standards

Scope

Scope: This document specifies the service content and construction and operation management requirements of property service enterprises for urban management of public areas in city streets, entrusted by relevant government departments. This document is applicable to governments, markets, and social entities that manage, operate, and provide services in public areas of city streets. Main technical content: In order to accelerate the modernization of Shenzhen's urban governance system and governance capabilities, fully tap the potential of property service enterprises to participate in urban management and governance, and effectively enhance the sense of gain, happiness, and security of the people in the jurisdiction, taking the lead in demonstrating the scientific, refined, and intelligent governance of cities, this document is formulated. The core technical content mainly includes the following aspects: 1. Define terms such as urban public areas, "three-no" residential communities, urban stewards, urban appearance inspections, and vacuum areas. 2. Determine three basic principles of party-building leadership, refined management, and grid management, as well as the extended requirements of smart-driven and spatio-temporal management. 3. This document details the concepts, basic service content, and quality requirements of various services around eleven categories of comprehensive services, including urban safety management, urban ecological management, and urban environmental management. 4. Use two evaluation methods, self-evaluation by property service enterprises and evaluation by government agencies such as street offices, to evaluate the effectiveness of the services.

Development Information

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