GB/T 16766-1997
Replaced
DB35/T 2028-2021
Active
Fujian ProvinceLocal standards
DB35/T 2028-2021 12315 Consumption Complaint Handling Standards
DB35/T 2028-2021 12315 Consumption Complaint Handling Standards
Basic Information
Standard Code:
DB35/T 2028-2021
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2021-12-29
Implement Date:
2022-03-29
Pages:
12 pages
Scope
This document stipulates the basic requirements, handling principles, complaint channels, handling processes, handling requirements, use of results, supervision and evaluation for the handling of consumer complaints by 12315. This document applies to 12315 work institutions in carrying out complaint handling within the scope of their market supervision and management responsibilities.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced