T/BZJK 20-2024 The standard for home care services for elderly individuals with disabilities

Scope

Main technical content: 1. Basic requirements and institutional conditions: Service agencies must meet relevant qualifications, operate legally, have fixed operating venues and infrastructure, have no credit or bad records, and should publicly disclose service guidelines and fee standards. Personnel configuration: The number and professional competence of personnel should meet the needs of the service organization. Service personnel must have valid qualifications and professional certificates, master business knowledge and job skills, and abide by professional ethics. 2. Service items: - Basic care: Includes basic living care such as dressing, cleaning, excretion, eating, sleeping, and environmental hygiene. - Basic nursing: Covers medication guidance, vital sign observation, pressure ulcer prevention and safety prevention. - Rehabilitation support: Includes the use of assistive devices, rehabilitation training, and personalized services and spiritual care tailored to specific needs. - Personalized services: Provides medical assistance, rehabilitation training, and recreational activities tailored to the specific needs of the elderly. 3. Service process: - Service planning: Develop personalized care plans based on the needs and assessment results of the elderly. - Service arrangement: Arrange qualified service personnel to implement the service according to the service plan. - Service confirmation and follow-up: After completing the service, the elderly confirm the service content and regular follow-ups on service quality are conducted. 4. Service evaluation and improvement: Collect service quality information through daily inspections, periodic checks, and regular follow-ups to understand service quality. Promptly handle complaints, provide feedback on the results, and analyze the causes of service quality disputes to develop rectification measures.

Development Information

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