GB/T 16766-1997
Replaced
DB5109/T 22-2023
Active
Sichuan ProvinceLocal standards
DB5109/T 22-2023 Government Service Hotline and Market Supervision and Management Complaint and Report Handling Standards
DB5109/T 22-2023 Government Service Hotline and Market Supervision and Management Complaint and Report Handling Standards
Basic Information
Standard Code:
DB5109/T 22-2023
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2023-12-15
Implement Date:
2024-01-01
Publisher:
遂宁市市场监督管理局
Technical Committee:
遂宁市市场监督管理局
Pages:
15 pages
Scope
本文件规定了政府服务热线市场监督管理类投诉举报处置的工作原则、处置流程、话务受理、签收、办理、催督办及回访、处置结果运用、工作评价与改进等内容。 本文件适用于遂宁市政府服务热线中心和遂宁市市场监督部门开展市场监督管理职责范围内的投诉举报处置工作。
Development Information
Drafting Units:
遂宁市市场监督管理局
Drafting Persons:
李隆志、舒龙军、郭太、梁国桥、罗曦、谭蓉、刘淞、伍军、李睿。
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced