GB/T 16766-1997
Replaced
DB32/T 4460-2023
Active
Jiangsu ProvinceLocal standards
DB32/T 4460-2023 "No-reason return service specification for offline physical stores"
DB32/T 4460-2023 "No-reason return service specification for offline physical stores"
Basic Information
Standard Code:
DB32/T 4460-2023
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Consumer services
Publish Date:
2023-03-23
Implement Date:
2023-04-23
Pages:
16 pages
Scope
This document establishes the basic principles for offline physical stores' no-reason return policy, and stipulates the institutional requirements, personnel requirements, return methods, return conditions, return service processes, dispute resolution, service evaluation and improvement, etc. for offline physical stores' no-reason return policy. This document is applicable to consumer organizations at all levels and all types of operators in carrying out no-reason return services in offline physical stores.
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced