T/CSI 0039-2024 Home-based elderly care remote manager service guideline
T/CSI 0039-2024 Home-based elderly care remote manager service guideline
Basic Information
Scope
Main technical content: This document sets out the basic principles, personnel requirements, service content and requirements, service process, service records and management, and suggestions for service evaluation and improvement of remote butler services for home-based elderly care. This document is used to guide the provision of remote butler services based on home-based elderly care service platforms. Remote butler services for home-based elderly care rely on home-based elderly care service platforms to provide elderly people with remote elderly care services such as coordination, emergency assistance, alarm handling, and medical services, including life butlers and doctor butlers. Home-based elderly care service platforms utilize information technology tools such as the Internet, the Internet of Things, cloud computing, and artificial intelligence to implement information systems for remote elderly care services at home.