T/CIREA JJ002-2023 Guidelines for protecting customer personal information in real estate brokerage services
T/CIREA JJ002-2023 Guidelines for protecting customer personal information in real estate brokerage services
Basic Information
Scope
Scope: This document stipulates the general requirements for the protection of clients' personal information in real estate brokerage services by real estate brokerage agencies and their brokers, clarifies the requirements for personal information processing at all stages of real estate brokerage services, including the collection, storage, use, processing, transmission, provision, disclosure, and deletion of clients' personal information before accepting service commissions, during service provision, and after service completion. It proposes personal information protection safeguard measures that real estate brokerage agencies should adopt, and provides examples of personal information processed in real estate brokerage services and examples of personal information anonymization. This document applies to the processing and protection of clients' personal information in real estate brokerage services by real estate brokerage agencies and their brokers, and can also serve as a reference for supervision and management, self-discipline, and evaluation by relevant competent authorities, self-regulatory organizations, and third-party evaluation agencies. Other enterprises and personnel engaged in real estate brokerage services-related activities can also refer to the requirements of this document when conducting activities related to the processing and protection of clients' personal information. Main technical content: General requirements, personal information processing requirements, personal information protection safeguard measures.