T/JLIT 1-2017 Active Group standards

T/JLIT 1-2017 Cost Estimation Specification for Information Technology Service Operations and Maintenance Categories

Publish Date: 2017-12-28 Implement Date: 2018-01-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/JLIT 1-2017

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Computer

ICS Name: Integrated Information Technology (IT)

Publish Date: 2017-12-28

Implement Date: 2018-01-15

Scope

Scope: This standard specifies the main contents and cost components of information technology service operation and maintenance, and the estimation methods and processes for the scale and workload of information system operation and maintenance services, as well as the service fees. This standard applies to suppliers, clients, and third parties of information system operation and maintenance services in estimating and calculating relevant costs. Main technical contents: Suppliers provide clients with services for developing and applying information technology, as well as services supporting clients' business activities through information technology. They use information technology tools and methods to provide various technical support and management services for clients' information systems, including the basic environment, hardware, software, and security, based on the service level requirements set by clients. They also provide routine operations, response support, optimization and improvement, and research and evaluation services according to clients' needs and service level agreements. Beneficiaries of operation and maintenance services: Internal and external organizations or institutions that provide operation and maintenance services. Organizations or institutions that require operation and maintenance services. Individuals engaged in operation and maintenance services by suppliers. Agreements signed between suppliers and clients describing and committing to meeting service level requirements. Scheduled services provided by suppliers on a daily basis. Real-time services provided by suppliers in response to service requests or fault reports. Tuning of the functionality and performance of operation and maintenance service objects by suppliers. Reports or recommendations provided by suppliers through surveys, research, or analysis of operation and maintenance service objects. Total human resource costs incurred by suppliers to achieve the goals of informati