T/AHSA 310002-2022 Standardization of Organizing and Organizing Household Services

Scope

Scope: This document establishes the basic requirements for organizing and tidying up household services, and stipulates the process, content, and requirements of organizing and tidying up household services, as well as evaluation and improvement. This document applies to organizing and tidying up household services provided by household service agencies. Main technical content: 4. Basic requirements 4.1.1 Household service agencies 4.1.1 Should have independent legal person status and obtain legally valid relevant certificates and licenses. 4.1.2 Should have fixed business premises and contact information. 4.1.3 Should be equipped with service staff and management personnel appropriate to their business scale, and regularly conduct post-training. 4.1.4 Should publicize service prices, model texts of service agreements, and supervision and complaint hotlines. 4.1.5 File management should comply with the requirements of SB/T 10643—2011 Chapter 4.3.1. 4.2 Service staff 4.2.1 Should have valid identity certificates and health certificates. 4.2.2 Should undergo relevant training in professional skills, professional etiquette, and professional integrity. 4.2.3 Should wear uniforms and badges; their appearance and manner should be dignified, clean, and elegant; and their speech and behavior should be appropriate, friendly, and standard. 4.2.4 Should protect consumers' property, respect consumers' habits, keep consumers' secrets, and maintain self-respect and self-discipline. 4.2.5 During the service period, they should not comment on consumers or other peers, use consumers' items without authorization, or leave the workplace without permission. 5. Service process The service process of organizing and tidying up household services includes: communication and measurement, plan formulation, agreement signing, service implementation, and acceptance and handover. 6. Service content 6.1 Communication and measurement 6.1.1 Communication 6.1.1.1 Should communicate with consu

Development Information

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