T/JSAS 040-2023 Active Group standards

T/JSAS 040-2023 Community Smart Elderly Care Service Specification

Publish Date: 2023-07-24 Implement Date: 2023-07-25 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/JSAS 040-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Other services

Publish Date: 2023-07-24

Implement Date: 2023-07-25

Pages: 9 pages

Scope

Scope: This document specifies the general requirements for community smart elderly care services, platform requirements, service requirements, and complaint handling and supervision evaluation. This document applies to elderly care services provided to communities (villages) based on smart elderly care service platforms. Main technical content: Platform. 3.2 Community Smart Elderly Care Services Community intelligent elderly care services rely on smart elderly care service platforms to integrate social and market resources related to elderly care services, achieve the combination of online service management and offline service provision, and provide community (village) elderly people with personalized living care, spiritual and cultural activities, leisure and entertainment, psychological comfort, medical care, rehabilitation and health care, and end-of-life care services. 3.3 Community Smart Elderly Care Service Organizations Community intelligent elderly care service organizations rely on smart elderly care service platforms to provide day care and home-based services to nearby community elderly people, hereinafter referred to as "operating organizations". 4 General Requirements 4.1 Operating organizations shall be legally registered and possess corresponding service qualifications, with more than one year of operating experience and not having been included in the social credit list or involved in major safety accidents or group petition events within the past three years. 4.2 They shall have fixed service venues adapted to their business scope, and the configuration of the venue environment and facilities shall comply with the requirements of DB32/T 4183. 4.3 They shall establish call centers adapted to the scale of platform services, providing 7×24-hour telephone and online acceptance services with a service connection rate of 100% and recording the entire call process. 4.4 They shall be equipped with management and service personnel i