GB/T 16784.1-1997
Replaced
T/JNWX 007.3-2020
Active
Group standards
T/JNWX 007.3-2020 Customer Service Standards - Part 3: Complaints
T/JNWX 007.3-2020 Customer Service Standards - Part 3: Complaints
Price:
$ 20.00
Basic Information
Standard Code:
T/JNWX 007.3-2020
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Integrated services
Publish Date:
2020-12-18
Implement Date:
2021-01-01
Scope
Scope: This document specifies the terms and definitions, basic requirements, root cause analysis, handling and verification, and follow-up requirements for customer complaint handling. This document applies to complaint handling in customer service management in the property industry. Other organizations may refer to and implement it accordingly. Main technical content: 1. Scope 2. Normative reference documents 3. Terms and definitions 4. Acceptance 5. Complaint handling 6. Follow-up
Development Information
Same series standard
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active