GB/T 16766-1997
Replaced
T/SDLYXH 7-2024
Active
Group standards
T/SDLYXH 7-2024 The standard for customer satisfaction survey of tourist attractions
T/SDLYXH 7-2024 The standard for customer satisfaction survey of tourist attractions
Price:
$ 20.00
Basic Information
Standard Code:
T/SDLYXH 7-2024
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2024-11-25
Implement Date:
2024-12-01
Scope
Scope: This document specifies the general requirements for conducting customer satisfaction surveys in tourist attractions, the classification of surveys, the customer satisfaction index system, customer satisfaction surveys, the application of results, and evaluation and improvement. This document is applicable to special and regular customer satisfaction surveys conducted by tourist attractions. Other institutions can also refer to and adopt it when conducting customer satisfaction surveys in tourist attractions. Main technical content: General requirements; Survey classification; Customer satisfaction index system; Customer satisfaction surveys; Application of results; Evaluation and improvement
Development Information
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced