T/ZXGJXH 002-2023 Active Group standards

T/ZXGJXH 002-2023 Small and medium-sized enterprise services Service organizations Generic Capability Maturity Model (GCMMM)

Publish Date: 2023-12-12 Implement Date: 2023-12-12 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZXGJXH 002-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Sociology, services, the organization and management of companies (enterprises), administration, transportation (vocabulary)

Publish Date: 2023-12-12

Implement Date: 2023-12-12

Scope

Scope: This document provides a framework and grading system for the service capabilities of SME service providers. It specifies the requirements that each capability level must meet in terms of service strategy, service design, service transformation, service operation, and continuous service improvement. This document is applicable to the development, measurement, evaluation, and improvement of the capabilities of SME service providers. This document is applicable to SMEs selecting, evaluating, and assessing the capabilities of service providers. Main technical content: This document provides a framework and grading system for the service capabilities of SME service providers, specifies the requirements that each capability level must meet in terms of service strategy, service design, service transformation, service operation, and continuous service improvement, and is applicable to the development, measurement, evaluation, and improvement of the capabilities of SME service providers, as well as to SMEs selecting, evaluating, and assessing the capabilities of service providers.

Development Information

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