T/CSMA 001-2017 Active Group standards

T/CSMA 001-2017 Service after sales of sewing machinery industry

Publish Date: 2018-09-20 Implement Date: 2018-11-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CSMA 001-2017

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Clothing, shoes, hats, and other sewn products

ICS Name: Sewing machines and other equipment used in the clothing industry

Publish Date: 2018-09-20

Implement Date: 2018-11-01

Scope

Scope: This standard specifies the terminology and definitions of after-sales services in the sewing machinery industry, the responsibilities and obligations of manufacturers and dealers, the basic requirements for establishing service organizations, pre-sales services, in-sales services, after-sales services, whole plant solutions, quality commitments, basic requirements, return and exchange systems, user responsibilities, and the implementation and evaluation of after-sales service standards for sewing machinery, etc. This standard applies to various service organizations and professionals engaged in after-sales services for sewing machinery in carrying out related after-sales service and management activities. Main technical content: 6. Sales services 6.1 Pre-sales services 6.1.1 Establish specific service processes and standards. 6.1.2 Clearly state the methods, time limits, content, complaint handling procedures, and dispute resolution methods of pre-sales services. 6.1.3 Provide product explanations, truthfully and accurately introducing their performance, quality characteristics, and usage and maintenance methods. 6.1.4 Product promotion content should be truthful and not mislead or deceive users. 6.1.5 Manufacturers may cooperate with dealers to visit users with purchasing intentions. 6.1.6 Establish assembly line process flow and provide pre-sales whole plant design. 6.2 In-sales services 6.2.1 The products sold shall be priced transparently in accordance with relevant national regulations (such as the "Regulations on Prohibiting Price Fraud Behavior"), and any acts of substituting inferior products for genuine ones or inferior grades for superior ones shall be prohibited. 6.2.2 Sales personnel shall be familiar with the characteristics, quality standards, pricing units, and unit prices of the products sold, and correctly introduce the products to users, answer their inquiries, and assist in their selection. 6.2.3 Provide product sales documents (includi