T/GBOMA 007-2022 Building cleaning service quality standards

Scope

Scope: This article is suitable for personnel providing cleaning services to projects to read and use. By applying new operating models and methods, it aims to enhance the value and utilization rate of public facilities and equipment within the project, meet market customer requirements through the effective implementation of a quality management system, and improve customer satisfaction. Main technical content: Through the use of cleaning equipment, tools, and chemicals by professional cleaning personnel, the floor, facade, roof, and ancillary facilities (such as furniture, bathrooms, etc.) of buildings are cleaned and disinfected, and targeted cleaning services for special areas and special venues are provided, in order to achieve environmental cleanliness, sterilization, and corrosion prevention, as well as the maintenance of items. Basic requirements 4.1.1 In the past three years, the enterprise has no major environmental, safety, or quality accidents; 4.1.2 The enterprise has not been included in the national list of enterprises with serious violations of laws and trust; 4.1.3 The enterprise can establish and implement a corresponding service quality standard management system in accordance with GB/T 24421, GB/T 1.1, and GB/T 13016. It is encouraged for projects to establish more suitable related management systems based on their own operating conditions; 4.2 Indicator classification 4.2.1 The building cleaning service quality standard system includes basic indicators, core indicators, and innovative indicators. 4.2.2 Basic indicators: Phased implementation plan, service provision process, acceptance standards for each operation process; personnel standards, job responsibilities and authority; document management standards. 4.2.3 Core indicators: Customer demand management, process management related to customers, service quality planning, and service analysis and improvement. 4.2.4 Innovative indicators: Standardized warehouse, new model wor

Development Information

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