T/GXDSL 396-2025 Active Group standards

T/GXDSL 396-2025 Specification for Customer Service Procedures and Quality Management

Publish Date: 2025-12-31 Implement Date: 2025-12-31 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/GXDSL 396-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The representation method of data elements

ICS Name: Other services

Publish Date: 2025-12-31

Implement Date: 2025-12-31

Scope

The operational requirements, quality management indicators, evaluation methods, and continuous improvement mechanisms of the entire customer service process are applicable to the construction and operation management of customer service systems in enterprises of various industries (including manufacturing, financial services, e-commerce, and lifestyle services), covering customer service activities across online channels (telephone, apps, mini programs, social media, etc.) and offline channels (stores, outlets, on-site services, etc.)