T/CWEMS 0030-2025 Healthcare escort service standards

Scope

Main Technical Content: (1) Scope: This standard specifies the term definitions, service principles, basic requirements, personnel requirements, service processes, emergency response, quality evaluation, and improvement for health accompaniment services, covering the entire process and key aspects of health accompaniment services. This document applies to individuals requiring medical assistance, including the elderly, people with mobility difficulties, patients seeking medical treatment in other regions, individuals with complex medical conditions, and those without family accompaniment. It also applies to medical institutions, professional health accompaniment service platforms, and third-party service organizations that provide health accompaniment services. (2) Normative Reference Documents: The content of this standard is an integral part of this standard through the normative references cited in the text. Among them, the referenced documents with a specified date apply only to the version corresponding to that date; for the unspecified date referenced documents, the latest version applies to this standard. (3) Terms and Definitions: The format is "term name + English equivalent + definition description". The definition should include the subject, action, object, and restrictive conditions; link to national standards (such as GB/T 39509, GB 37488) or industry norms to enhance authority; and follow the principles of standardization, accuracy, and operability, combining key elements such as service attributes, subject qualifications, and behavioral boundaries. (4) Basic Requirements (5) Personnel Requirements (6) Service Processes (7) Emergency Response and Risk Prevention (8) Service Quality and Evaluation System (9) Service Disputes and Complaint Handling (10) Handling and Improvement of Non-Standard Services

Development Information

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