GB/T 16784.1-1997
Replaced
GB/T 42498-2023
Active
National standards
GB/T 42498-2023 Specification for online dispute resolution in E-commerce
GB/T 42498-2023 Specification for online dispute resolution in E-commerce
Basic Information
Standard Code:
GB/T 42498-2023
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Integrated services
Publish Date:
2023-03-17
Implement Date:
2023-07-01
Pages:
16 pages
Scope
This document sets forth the basic principles of online dispute resolution for e-commerce, stipulates the process and requirements of online dispute resolution and the safeguards, and describes the verification methods. This document is applicable to all parties involved in online dispute resolution, including online dispute resolution providers, administrators, mediators, etc., who rely on online dispute resolution platforms to resolve e-commerce disputes.
Development Information
Referenced Standards
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active