T/YXMSXH 001-2020 Active Group standards

T/YXMSXH 001-2020 Yixian County Homestay Butler Service Standards

T/YXMSXH 001-2020

Publish Date: 2020-03-10 Implement Date: 2020-04-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/YXMSXH 001-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: Entertainment, tourism

Publish Date: 2020-03-10

Implement Date: 2020-04-01

Scope

Main technical content: 1. Scope of application: This standard specifies the terms and definitions, competency requirements, and process service requirements for homestay butlers. It applies to the service work of homestay butlers in Yixian County. 2. Normative documents referenced: - GB/T 31593.9 Fire Safety Engineering - Part 9: Guidelines for Personnel Evacuation Assessment - LB/T 065 Basic Requirements and Evaluation for Tourism Homestays - RB/T 309 Certification Requirements for Restaurant Catering Services - DB34/T 2569 Safety Management Standards for Homestays and Inns 3. Terms and definitions: The standard defines homestay butlers as professionals or managers who provide guests with full-service reception, strive to continuously improve homestay service quality, and enhance the influence of homestay brands. They are required to possess good physical and psychological qualities, language skills, knowledge and expertise, and team spirit. 4. Competency requirements: This section specifies the competencies that homestay butlers should possess in five aspects: physical fitness, psychological quality, professional image, skill requirements, and continuing education. 5. Process service requirements: This section sets forth specific requirements based on the butler service process, including six key steps: welcoming guests, check-in, explanation, accommodation, check-out, and information management.