SB/T 11269-2026 Active Industry standards-Business

SB/T 11269-2026 Technical Requirements for Digital Employees in Customer Service

SB/T 11269-2026 SB/T 11269-2026 Digital employee technical requirements for customer service

Publish Date: 2026-01-12 Implement Date: 2026-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: SB/T 11269-2026

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Service

Publish Date: 2026-01-12

Implement Date: 2026-07-01

Scope

This document is applicable to organizations that plan to provide digital employee customer service to improve and enhance their service capabilities, and it is also applicable to demand sides that choose digital employee customer service.