SB/T 11269-2026 Active Industry standards-Business

SB/T 11269-2026

Publish Date: 2026-01-12 Implement Date: 2026-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: SB/T 11269-2026

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Service

Publish Date: 2026-01-12

Implement Date: 2026-07-01

Publisher: 商务部

Technical Committee: 数字商务行业标准化技术委员会（SW/TC 7）

Scope

本文件适用于计划提供数字员工客户服务的组织改进和提升自身的服务能力，也适用于数字员工客户服务的需求方选择数字员工客户服务。

Development Information

Drafting Units:

中国标准化研究院、中国国际电子商务中心、浙江工商大学、蚂蚁科技集团股份有限公司、北京交通大学、长兴县质量技术监督检测中心、诸暨市市场监督管理局、滇西应用技术大学、湖北华中电力科技开发有限责任公司、诸暨市大数据发展有限公司、杭州石方信息科技有限公司。

Drafting Persons:

孙兆洋、吴功兴、毛郁欣、索昕煜、隋媛、宗琪、孟唯一、郭召芬、李欣欣、叶韪铭、徐佳、倪志伟、冯铁江、吴铭宇、方磊、任爽、段蕊、宋卓颖、刘学亮、王爱丽。

Related Standards

GB/T 15971-1995 Replaced

GB/T 15971-1995 Quality of tour-guide service

Publish Date: 1995-12-25

GB/T 16429-1996 Active

GB/T 16429-1996 Determination of the minimum ignition temperature of dust cloud

Publish Date: 1996-06-04

GB/T 16767-1997 Replaced

GB/T 16767-1997 Safety and service quality in the amusement park

Publish Date: 1997-04-02

GB/T 20647.1-2006 Active

GB/T 20647.1-2006 Guideline for community service—Part 1:General

Publish Date: 2006-12-22

GB/T 20647.2-2006 Active

GB/T 20647.2-2006 Guidelines for community service—Part 2:Environment management

Publish Date: 2006-12-22

GB/T 20647.3-2006 Active

GB/T 20647.3-2006 Guideline for community service—Part 3:Culture,education and sports service

Publish Date: 2006-12-22