GB/T 16766-1997
Replaced
DB51/T 3161-2023
Active
Sichuan ProvinceLocal standards
DB51/T 3161-2023 Sichuan Consumer Council Regulations for Handling Consumer Complaints Processing
DB51/T 3161-2023 Sichuan Consumer Council Regulations for Handling Consumer Complaints Processing
Basic Information
Standard Code:
DB51/T 3161-2023
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2023-12-29
Implement Date:
2024-01-29
Publisher:
四川省市场监督管理局
Technical Committee:
四川省市场监督管理局
Pages:
35 pages
Scope
本文件规定了处理消费投诉的基本原则、基本要求和处理流程。 本文件适用于四川省行政区域范围内，依法成立的各级消委组织对生活消费投诉的处理。
Development Information
Drafting Units:
四川省保护消费者权益委员会、四川省标准化研究院
Drafting Persons:
莫莉、肖勇、彭欧、李高洪、陈锐、张毅
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced