T/SSFSIDC 002-2022 Guidelines for the Use of Mystery Shoppers and Experience Officers in the Automobile Sales Industry

Scope

Scope: This document specifies the terms and definitions of mystery shoppers and experience officers in the automobile sales industry, the norms for the use of mystery shoppers, the norms for the use of experience officers, and the norms for the use of research results. This document is applicable to the automobile sales service industry and the consulting industry. Main technical content: 4. Mystery shoppers 4.1 Generation of mystery shoppers 4.2 Work procedures of mystery shoppers 5. Experience officers 5.1 Generation of experience officers 5.2 Work procedures of experience officers 6. Norms for the use of research results 6.1 Automobile industry-related associations will use the research results as an important basis for industry self-discipline. 6.2 Automobile dealers and automobile after-sales service providers will use the research results as an important basis for self-discipline. 6.3 Consumer rights protection organizations may use the research results as an important basis for serving consumers. 6.4 Mystery shoppers, experience officers, and organizations entrusted to conduct research shall not disclose information without the authorization of the client.

Development Information

Related Standards