T/SCCX A0009-2024 Intelligent Social Governance: Community Residents' Complaint and Suggestion Collection and Management Specification

Scope

Scope: This document stipulates the general requirements, collection methods, processes, management requirements, and intelligent detection for collecting and managing community residents' suggestions and demands in the construction of smart communities. This document is applicable to community workers, grid officers (micro-grid officers), and other personnel engaged in the collection and management of community residents' suggestions and demands. Main technical content: 1. General requirements: Based on the actual situation of collecting and managing community residents' suggestions and demands in smart social governance, this document proposes general requirements for intelligent collection and management of community residents' suggestions and demands from the perspectives of full-process democracy and openness, stimulating community benefits, encouraging multi-party participation, strengthening smart empowerment, and enhancing publicity and reporting. 2. Collection methods of community residents' suggestions and demands: Combined with the development of smart social governance and practical situations, the current intelligent collection methods include uploading photos of suggestions and demands through the "Snap It" function, leaving messages to feedback suggestions and demands through "dialogue with building managers" or "dialogue with the two committees", and more proactive methods such as capturing residents' suggestions and demands through keywords in chat information in building groups and residential groups. 3. Process of collecting and managing community residents' suggestions and demands: Based on the above three methods, three different processes for collecting and managing community residents' suggestions and demands are sorted out, namely uploading photos of suggestions and demands, leaving messages to feedback suggestions and demands, and capturing suggestions and demands through keywords. The behaviors and actions of different participating roles a

Development Information

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