T/SDSSIA 011-2020 Active Group standards

T/SDSSIA 011-2020 "Leader in Standards" Evaluation Requirements for Institutional Elderly Services

Publish Date: 2020-12-15 Implement Date: 2020-12-19 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SDSSIA 011-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Other services

Publish Date: 2020-12-15

Implement Date: 2020-12-19

Scope

Scope: This document specifies the terminology and definitions, evaluation index system, and evaluation methods for the "Leader" standard evaluation of institutional elderly care services. This document applies to the evaluation of the enterprise standard level and application (service) level of elderly care services in nursing homes. Nursing homes can refer to it when formulating enterprise standards for elderly care services. Relevant institutions can also use it as a reference when formulating evaluation schemes for "Leader" standards in enterprise standards; Main technical content: Basic requirements Nursing homes should operate legally and compliantly. They should meet the requirements of Chapter 4 of GB/T 35796-2017 and 5.1 of GB/T 37276-2018. In the past three years, there should be no major safety, quality, or environmental accidents, no negative events exposed by the market or media, and no major complaints. Nursing homes should not be included in the national credit information list of entities with serious trustworthiness violations. The services should be large-scale, and the relevant indicators of the standards should meet GB/T 29353-2012 and GB 38600. Enterprises are encouraged to establish and operate relevant management systems in accordance with relevant standards such as GB/T 19001, GB/T 23331, GB/T 24001, and GB/T 45001. Evaluation index classification The evaluation indexes for the "Leader" standard of institutional elderly care services include basic indicators, core indicators, and innovative indicators. Basic indicators include management systems, safety management, and service guarantees. Core indicators include: - Service provision capacity: human resources, facility environment, service projects; - Service process guarantees: service preparation, service implementation, service improvement; - Service performance targets: quality targets, development targets. Innovative indicators include management innovation indicator