T/CNMIA 0048-2025 Active Group standards

T/CNMIA 0048-2025 Guidelines for service quality management system of non-public eye medical institutions

Publish Date: 2025-12-21 Implement Date: 2025-12-22 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CNMIA 0048-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Urban transportation facilities

ICS Name: Integrated services

Publish Date: 2025-12-21

Implement Date: 2025-12-22

Scope

This document applies to non-public ophthalmological medical institutions (including ophthalmological hospitals, outpatient departments, clinics, etc.) established and operated in accordance with the law throughout the country, for establishing, implementing, maintaining, and continuously improving their service quality management systems. This standard aims to provide a systematic and standardized framework and implementation guidelines for service quality management systems for non-public ophthalmological medical institutions across the country. The standard mainly covers the following main contents: (1) Construction of service quality management systems: including the construction of service quality management systems, the operation mechanism of service quality promotion committees, service quality supervision and evaluation, and service quality continuous improvement mechanisms; (2) Norms for protecting patients' rights: clarifying the implementation requirements of key patient rights such as patient management, patient privacy protection, patient identification, and protection of patients' legitimate rights; (3) Standards for service environments and facilities: formulating standards for environmental hygiene and facility configurations in various functional areas, including hospital environment layout planning, as well as the hospital's peripheral areas, outpatient lobbies, waiting areas, examination rooms, wards, elevators, bathrooms, etc.; (4) Specialized service standards: standardizing ophthalmological sub-specialty treatment services; (5) Post service standards: refining service norms and operational standards for various types of personnel, including medical staff, nursing staff, medical auxiliary staff (special examination/eyeglasses fitting), customer service staff, and logistics staff (security/cleaning); (6) Full-process service standards: unifying service norms for outpatient processes such as guidance, triage, registration, consultation, exa