T/EDA 02-2017 Abolished Group standards

T/EDA 02-2017 Online store sales service evaluation system

Publish Date: 2017-10-17 Implement Date: 2017-09-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/EDA 02-2017

Standard Type: Group standards

Standard Status: Abolished

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Sociology and demography

Publish Date: 2017-10-17

Implement Date: 2017-09-01

Scope

Main technical content: 4 Evaluation Principles: Proposes the basic principles for implementing the evaluation of online store sales services. 5 Evaluation Indicators: Presents specific requirements and indicators for various aspects of online store sales. These include: 5.1 Internal Management: The level and requirements that online stores need to meet in terms of document management, human resources, infrastructure, public information, and other aspects to ensure the achievement of service objectives. 5.2 Sales Process: The level and requirements that online stores need to meet in the stages of product or service information, contract formation, provision, delivery, and confirmation to ensure the achievement of service objectives. 5.3 After-sales Service: The level and requirements that online stores need to meet in the after-sales service process regarding information management, returns and exchanges, repairs, technical support, complaint handling, and other aspects to ensure customer satisfaction. 5.4 Supervision and Improvement: Proposes specific requirements for how to supervise and improve the service level to continuously enhance it. 6 Evaluation Methods and Approaches: Presents overall requirements, scoring methods, and result processing for the evaluation of online store sales services.

Development Information

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