GB/T 32315-2015 Active National standards

GB/T 32315-2015 Basic requirements for bank industry customer service center

Publish Date: 2015-12-28 Implement Date: 2016-06-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 32315-2015

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Finance, insurance

ICS Name: Financial services, banking, monetary systems, and insurance

Publish Date: 2015-12-28

Implement Date: 2016-06-01

Pages: 10 pages

Scope

This standard specifies the operational environment, system architecture, staffing, service quality, risk management, complaint handling, and other aspects of banking customer service centers (hereinafter referred to as customer service centers).
This standard applies to the construction and management of customer service centers.

Development Information

Word Count: 18 Thousand words Pages: 10 pages

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