GA 407.1-2003
Active
T/ISC 0001-2020
Active
Group standards
T/ISC 0001-2020 Online hotel service quality evaluation and classification
T/ISC 0001-2020 Online hotel service quality evaluation and classification
Price:
$ 20.00
Basic Information
Standard Code:
T/ISC 0001-2020
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
The application of information technology in other fields
Publish Date:
2020-06-16
Implement Date:
2020-10-01
Scope
The main technical content: The prototype of the online service management standard for hotels is Meituan Hotels' HOS standard. The HOS standard is the first comprehensive operational capability evaluation system for merchants in the industry launched by Meituan Hotels, and its full name is Hotel Operation System. The HOS standard consists of four sub-standards: basic information management standard, service quality management standard, operating capacity management standard, and integrity service management standard. HOS evaluates the hotel's operating situation through quantifiable indicators, combines corresponding reward and punishment measures, and gradually guides and regulates the behavior of merchants, allocating platform rights and interests scientifically and efficiently. Therefore, the technical content and scope of application of the online service management standard for hotels mainly focus on the online management and service capabilities of hotels.
Development Information
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