T/SF 001-2023 The evaluation criteria for the service capability level of commercial mediation organizations

Scope

Main Technical Content: The Shenzhen Guangming District Commercial Mediation Association hereby issues the preface. The main drafting units of this standard are: Shenzhen Guangming District Commercial Mediation Association, Shenzhen Guangming District Runze Min Commercial Mediation Organization, Guangdong Hangao Law Firm, and Tongbao (Shenzhen) Brand Evaluation Center. The main drafters of this standard are: Dou Wenhao, Xiao Kangmei, Wang Jianhong, Huang Liting, and Lin Qiongzhu. 1 **Scope** This standard specifies the grading criteria for the service capabilities of commercial mediation organizations/institutions. It applies to all commercial mediation organizations/institutions registered with civil affairs management departments. 2 **Normative References** The following documents are essential for the application of this document. For dated references, only the version dated is applicable to this document. For undated references, the latest version (including all amendments) is applicable to this document. 3 **Terms and Definitions** The following terms and definitions apply to this document. 4 **Grade Classification and Basis** 4.1 The service capabilities of commercial mediation organizations are divided into three grades, ranked from highest to lowest: A (National Level I or Class A), B (National Level II or Class B), and C (National Level III or Class C). 4.2 The grade classification is based on the organization's assets and premises, mediators and their capabilities, organizational management, and service quality. 5 **Grade Classification Criteria** 5.1 **Grade C** 5.1.1 **Assets and Premises** 5.1.1.1 Possess mediation documents in accordance with national regulations; 5.1.1.2 Have standardized mediation processes; 5.1.1.3 Have fixed office premises with an area of no less than 40 square meters; 5.1.1.4 Have basic office equipment such as computers, printers, and fax machines; 5.1.1.5 Have dedicated mediation roo

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