T/CQAE 15006-2023 Active Group standards

T/CQAE 15006-2023 User Experience (UX) Service Capability Evaluation Specification

Publish Date: 2023-08-11 Implement Date: 2023-09-11 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CQAE 15006-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Ergonomics

ICS Name: Ergonomics

Publish Date: 2023-08-11

Implement Date: 2023-09-11

Scope

Scope: This document applies to the evaluation of user experience service capabilities in the industrial products, service, and information technology industries. It defines the purpose of user experience evaluation, the evaluation objects, the indicator system, the scoring standards, and the grading classification, among other content. Main technical content: The user experience service capabilities consist of the following six indicators. 4.3.1 User Research and Analysis Capability This capability enables conducting user research, user behavior analysis, and user insight to deeply understand the needs, preferences, and behavioral patterns of target users, thereby providing enterprises with decision-support based on data and insights. 4.3.2 User Experience Design Capability This capability involves user experience design, including user insight, interface and interaction design, information architecture and navigation design, visualization and visual interface, responsive and multi-platform adaptation, and innovation and differentiation capabilities, to ensure that products or services provide an intuitive, easy-to-use, unified, and enjoyable experience during use. 4.3.3 User Experience Measurement and Evaluation Capability This capability enables conducting user experience measurement and evaluation by collecting multi-channel user feedback or simulating user scenarios or real usage environments to test the usability, ease of use, and user satisfaction of products or services, and providing improvement suggestions and optimization solutions. 4.3.4 Training and Consulting Capability This capability provides user experience-related training and consulting services to help enterprises cultivate user experience awareness and capabilities within their internal teams, promote organizational structure optimization and adjustment, continuous improvement of systems, and rationalization of processes within enterprises and groups. 4.3.5 Digital Platform De