T/NXXH 045-2024 Active Group standards

T/NXXH 045-2024 Investment Promotion Process Management Standards

T/NXXH 045-2024

Publish Date: 2024-02-28 Implement Date: 2024-03-07 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/NXXH 045-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Production, production management

Publish Date: 2024-02-28

Implement Date: 2024-03-07

Scope

Scope: This document specifies the management norms for the investment promotion process and the refund management for franchisees in the investment promotion process. This document applies to the management of the investment promotion process; Main technical content: 3 Terms and Definitions: There are no terms or definitions that need to be defined in this document. 4 Investment Promotion Process Management Customer Joining Process: See Figure 1. Figure 1: Joining Process Joining Negotiation Management 4.2.1 Preparation for Telephone Negotiation We should believe that every inquiring customer is determined to join Albas, so we should treat them with 100% enthusiasm and sincerity. Mastering the advantages of the Albas project can help customers analyze and invest in Albas with confidence. Project Consultation Customers learn about the advantages of the Albas project through online channels or stores, which arouses their interest in joining. Online Telephone Response Replying quickly according to established standard consultation scripts; Online Consultation Principles: 1. First, verify the authenticity of the customer's phone number, the location of the number, the economic situation of the location, the number of stores that can be opened, and whether there are currently any stores. 2. Answer the phone with a pleasant voice and a confident tone. 3. During the first call, understand the customer's age, economic strength, industry, how they learned about Albas, their recognition of Albas, and whether they are competitors. After hanging up the phone, immediately send a text message: "Hello, Mr./Ms. X: I'm XXX from Albas who just spoke with you. Here's my phone number. Thank you for your interest in the Albas brand. We look forward to providing you with professional services and assistance in the future! Feel free to contact us anytime." Customer Analysis 1) For customers suspected to be competitors, make a second judgment by phone