T/GXDSL 392-2025 Active Group standards

T/GXDSL 392-2025 Specification for Customer Satisfaction Assessment and Enhancement

Publish Date: 2025-12-31 Implement Date: 2025-12-31 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/GXDSL 392-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The representation method of data elements

ICS Name: Other services

Publish Date: 2025-12-31

Implement Date: 2025-12-31

Scope

The requirements for customer satisfaction evaluation and improvement, including terminology and definitions, basic principles, management system framework, customer identification and needs analysis, satisfaction evaluation system design, evaluation implementation, data analysis and reporting, improvement measures formulation and implementation, effect verification and continuous improvement, as well as management review