GB/T 13339-1991
Abolished
GB/T 19012-2008
Replaced
National standards
GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
Basic Information
Standard Code:
GB/T 19012-2008
Standard Type:
National standards
Standard Status:
Replaced
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Quality management and quality assurance
Publish Date:
2008-05-07
Implement Date:
2008-12-01
Pages:
24 pages
Scope
This standard provides guidance for the complaint handling process related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaint handling process described in this standard is suitable to be used as one of the processes of the entire quality management system. This standard does not apply to disputes that need to be resolved outside the organization or to employment-related disputes. This standard is applicable to organizations in various industries and of different sizes. Appendix A specifically provides guidance for small businesses.
Development Information
Superseded by the following standards
Referenced Standards
Adopt standards
ISO 10002:2004
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished