T/CADA 13-2019 Active Group standards

T/CADA 13-2019 Car after-sales parts service quality evaluation specification

Publish Date: 2019-11-11 Implement Date: 2020-03-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CADA 13-2019

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2019-11-11

Implement Date: 2020-03-01

Scope

Scope: This standard specifies the evaluation principles, evaluation content, evaluation methods, evaluation procedures, evaluation reports, and the application of automotive after-sales parts service indices for evaluating the quality of automotive after-sales parts services. This standard applies to enterprises in the automotive after-sales parts distribution field for evaluating and managing the quality of automotive after-sales parts sales services, as well as for industry supervision and tracking. Other enterprises may refer to and implement it accordingly. Main technical contents: 4. Service quality evaluation principles 5. Service quality evaluation content 6. Service quality evaluation methods 7. Service quality evaluation procedures 8. Evaluation reports 9. Service quality evaluation results Appendix A (normative appendix): Automotive after-sales parts service quality evaluation index system table