SB/T 11052-2013 Active Industry standards-Business

SB/T 11052-2013 Rules for e-commerce after-sale service evaluation

Publish Date: 2014-04-06 Implement Date: 2014-12-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: SB/T 11052-2013

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: Technical management

ICS Name: Administrative, commercial, and industrial documents

Publish Date: 2014-04-06

Implement Date: 2014-12-01

Pages: 12 pages

Scope

This standard specifies the terms and definitions of after-sales evaluation of e-commerce products, the evaluation criteria for consumers (users) of the after-sales service provided by manufacturers (sellers); it stipulates the general requirements for after-sales service of goods purchased via the Internet, and defines the elements and indicators of after-sales evaluation of e-commerce products.
This standard applies to the evaluation of after-sales service of all types of Internet marketing activities; it covers the evaluation criteria for after-sales service of goods or services marketed relying on after-sales service of goods.
This standard does not apply to the special after-sales service requirements of professional products; it does not apply to the evaluation criteria for after-sales service of bank payment, travel and air ticket booking, insurance, TV shopping, telephone shopping, phone card business, and intangible goods.