T/HBAS 027-2022 Active Group standards

T/HBAS 027-2022 Guidelines for improving the tourism service quality of a comprehensive tourism demonstration zone

Publish Date: 2022-10-14 Implement Date: 2022-11-14 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/HBAS 027-2022

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Integrated

ICS Name: Entertainment, tourism

Publish Date: 2022-10-14

Implement Date: 2022-11-14

Scope

Scope: This document specifies the general principles for improving service quality in tourism-related units within comprehensive tourism demonstration zones, including public infrastructure quality improvement, tourist service quality improvement, information service quality improvement, safety management quality improvement, service capacity quality improvement, and assessment and evaluation. This document applies to comprehensive tourism demonstration zones conducting service quality improvement work. Main technical content: This document stipulates the terms and definitions, service facility requirements, service personnel requirements, service content requirements, safety and emergency response, service evaluation and improvement, etc. for service quality improvement in comprehensive tourism demonstration zones. This document applies to comprehensive tourism demonstration zones conducting service quality work. 1. Scope - Terms and definitions for service quality in comprehensive tourism demonstration zones, service facility requirements, service personnel requirements, service content requirements, safety and emergency response, service evaluation and improvement, etc. 2. Normative references - According to the requirements of preparation and actual needs, the names of normative documents referenced in the standard are listed. They include: - GB/T 10001.1 Public Information Graphic Symbols - Part 1: General Symbols - GB/T 10001.2 Public Information Graphic Symbols - Part 2: Tourism and Leisure Symbols - GB/T 14308 Classification and Evaluation of Tourist Hotels - GB/T 16153 Hygiene Standards for Restaurants - GB/T 16767 Service Quality of Amusement Parks - GB/T 19001-2016 Quality Management System Requirements - GB/T 26356 Service Quality Requirements for Tourist Shopping Places - GB 2894-2008 Safety Signs and Their Use Guidelines - GB 50011 Code for Seismic Design of Buildings - GB 50116 Design Code for Fir