T/SZAS 12-2019 Active Group standards

T/SZAS 12-2019 Financial self-service equipment operation and maintenance service specification

Publish Date: 2019-09-24 Implement Date: 2019-10-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SZAS 12-2019

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Finance, insurance

ICS Name: Financial services, banking, monetary systems, and insurance

Publish Date: 2019-09-24

Implement Date: 2019-10-01

Scope

Main technical content: 1. General requirements: General provisions, service providers, service personnel, and equipment conditions. 2. Service quality requirements: Service response time, repair time for hardware failures of individual devices, equipment uptime, average repair time for hardware failures, average repair frequency for faults, service satisfaction, and others. 3. Service content: Repair services, installation services, relocation services, preventive maintenance services, software and hardware upgrade services, usage training services, billing services, and emergency support services. 4. Service process: Basic process, service initiation, on-site services, feedback from service demanders, problem collection, and information archiving. 5. Service safety: Basic requirements, information security, and confidentiality security. 6. Evaluation and improvement: Continuous improvement and service supervision.

Development Information

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