YD/T 4394.6-2023 Active Industry standards-Postal and telecommunications

YD/T 4394.6-2023 Natural language processing technology and product evaluation methods - Part 6: Customer service quality control system. (Note: This is a translation of the Chinese text.)

YD/T 4394.6-2023 Natural language processing technology and product evaluation methods - Part 6: Customer service quality control system. (Note: This is a translation of the Chinese text.)

Publish Date: 2023-07-28 Implement Date: 2023-11-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: YD/T 4394.6-2023

Standard Type: Industry standards

Standard Status: Active

is_force_gb: no

CCS Name: Computer applications

ICS Name: Information technology applications

Publish Date: 2023-07-28

Implement Date: 2023-11-01

Scope

This document specifies the evaluation indicators and methods of the customer service quality inspection system. The objects of quality inspection include not only manual customer service, but also intelligent customer service such as outbound calls, inbound calls, voice navigation, and online consultation systems. It mainly includes the framework, indicators, and evaluation methods of the intelligent quality inspection system.

Development Information

Same series standard

YD/T 4394.1-2023 Evaluation Methods for Natural Language Processing Technologies and Products - Part 1: Basic Service Platforms. (Note: The original text contains some characters that are difficult to transliterate, such as ' ', which I have left in the original to maintain its original context.) YD/T 4394.2-2023 Natural language processing techniques and product evaluation methods - Part 2: Conversation systems YD/T 4394.3-2023 Natural language processing technology and product evaluation methods - Part 3: Smart translation devices YD/T 4394.4-2023 Evaluation Methodology for Natural Language Processing Technologies and Products Part 4: Machine Translation Systems. (English translation) YD/T 4394.5-2023 YD/T 4394.5-2023 Natural language processing technology and product evaluation methods Part 5: Intelligent customer service system

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