T/AQB 4-2020 The standard for the Confidence Consumer Service in Anhui Province's Expressway Service Areas

Scope

Main Technical Content: (1) Structure and Scope of the Standard This standard specifies the general principles, basic requirements, organizational construction, facilities and environment, quality and safety management, publicity and education management, information and publicity, and service improvement for safe consumption services in highway service areas. This standard applies to the management of safe consumption services in highway service areas in Anhui Province. (2) Main Technical Content 1. Terms and Definitions The standard defines the terms of "safe consumption" and "highway service areas". 2. General Principles Adhere to the business philosophy of "quality and safety first, service-oriented, keeping promises, and building a shared ecosystem". Create a safe and reassuring consumption environment with guaranteed quality, reasonable prices, and reliable services, as well as effective protection for consumers' rights. 3. Basic Requirements Includes safety facilities, operators' credentials, issuance of official invoices, free ancillary facilities (parking lots, public toilets, boiled water supply), hanging various signs, requiring service area staff to pass training before taking up duties, rejecting food waste, and prohibiting the sale of food prohibited by national laws. 4. Organizational Construction Includes organizational guarantees, institutional safeguards, and personnel requirements. 5. Facilities and Environment Includes infrastructure environment, operating venues, cultural services, staff service behaviors, and a trustworthy environment. 6. Quality and Safety Management Includes quality management and safety management. 7. Information and Publicity Includes information management, signage management, user information management, and publicity management. 8. Service Improvement Includes establishing an internal assessment mechanism, continuous improvement, and utilizing assessment results.

Development Information

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