T/JSAS 078-2024 Furniture consumer rights protection compliance guidelines

Scope

Scope: This document provides compliance guidelines for consumer rights protection in the furniture industry, including product compliance, entity compliance, sales compliance, and after-sales compliance. This document applies to consumer rights protection in the furniture industry. Main technical content: - Consumer: A member of the general public who is the end user of services or service-related products. Note 1: In this document, the term "consumer" includes a range of potential and existing service users, such as: -- Individuals considering using or purchasing a service; -- Individuals who have purchased a one-time service; -- Individuals who are under short-term or long-term service contracts; -- End users who directly pay for the service; -- End users who do not directly pay for the service. Note 2: End users do not necessarily have to be the customers who purchase the service. For example, people dining in a restaurant whose expenses are paid by one or another person in the group. [Source: GB/T 24620—2022, 3.5] 3.2 Operators: Natural persons, legal persons, and other organizations engaged in commodity production, operation, or service provision. 3.3 Three Guarantees: A shorthand term for the warranty of repair, replacement (redo), and return of the products sold. 3.4 Furniture: A type of utensil used in daily life, work, or social interactions for sitting, lying down, leaning on, separating and decorating spaces, or supporting and storing items. [Source: GB/T 28202—2020, 2.1] 4 Product Compliance 4.1 The technical, process, and quality requirements of the furniture products sold by operators should be subject to implementation standards. The implemented standards can be national, industry, group, or enterprise standards. 4.2 For products implementing group standards or enterprise standards, their content shall not violate the provisions of national laws and regulations, nor shall it violate or be lower than the requirements of

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