GB/T 17242-2025 Active National standards

GB/T 17242-2025 Specification for complaints handling

Publish Date: 2025-10-05 Implement Date: 2026-02-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: GB/T 17242-2025

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Technical management

ICS Name: Integrated services

Publish Date: 2025-10-05

Implement Date: 2026-02-01

Pages: 16 pages

Scope

This document establishes the basic principles for organizations to handle consumer complaints about the quality of products and services, and stipulates the basic requirements, procedures, and requirements for complaint handling, as well as methods for resolving disputes and requirements for continuous improvement.
This document applies to organizations accepting and handling consumer complaints about the quality of products and services.